As part of my day job I often travel for work and stay over at various hotels up and down the country. Earlier this month one such trip took me to Potter’s Heron, a Hotel/Restaurant in Romsey near Southampton. The venue is currently undergoing a large renovation after suffering quite a severe fire. The renovation in the bar area is still on going, but the hotel and restaurant are fully open for business. Although I never saw the place before the fire, the renovation hasn’t done it any harm. A comfortable, homely feel is created with a warm mixture of wooden tables and soft, pale chairs with a splash of green and grey to accent the wood.
As this was a company dinner we had quite a large party of 10, and because of this we were asked to choose our meals a week beforehand. Not a problem if it makes things efficient. I had gone for the Devilled Whitebait to start, Cajun Chicken Burger for main and a Lemon Tart to finish off.
Considering we had pre ordered our food, and arrived on time, the wait for the starter was longer than it probably should have been. The wait for someone to take the drinks order wasn’t as prompt as you’d expect either, especially as the restaurant wasn’t that busy and they weren’t short of waiting staff. What became apparent early on in the meal was the lack of attentiveness from the staff, almost bordering on a complete lack of interest.
When it did arrive, my starter was a good portion of whitebait, lightly dusted in a seasoned flour and fried, accompanied by a pot of lemon mayo. Although it’s a dish that you can’t do much wrong with, when the menu says it is going to be devilled you’d expect a little kick. Unfortunately this wasn’t the case here. The whitebait was flavoursome enough but lacked anything resembling ‘devilled’.
Now, as I said earlier, if you are made to pre-order your food a week before you expect efficiency. One thing you don’t expect is for one of the party to be forgotten about. Unforgivably this happened when it came to the mains. As any group does, we all waited for us all to receive our meal before tucking in. It soon became apparent that our friends meal wasn’t going to come unless we said something. To add to the problem it took a lot longer than it should have to get any ones attention to inform them of the problem. By the time it did come the rest of us were over half way through our mains, and to make things worse the meal itself was way below par. There were two who ordered the slow cooked beef, both said it was like eating a tyre, so not worth the wait at all. As for my main I’d say it was decent. The onion rings were huge, the batter crispy, but sadly lacking in any kind of flavour. The fries were nice, seasoned well and had a lovely crunch with a fluffy centre. But, served in a mini bucket! Why? Will kitchens please stop doing this?! The burger itself was good. The chicken was coated in a tasty Cajun seasoning and was certainly a mouthful, but although flavoursome, it was dry and tough to get through. The aid of plenty of fluids are certainly needed here.
The lemon tart was a nice end to the meal. Zingy and refreshing with a tangy berry coulis. Possibly missing some clotted cream but still very pleasant without it.
All in all a meal that was let down by the service, and the quality of the food when it did eventually arrive certainly wasn’t worth the prices charged for them. I’ll say all the time that I will always take the cost of the meal in to account when writing my blog. I’ll expect a £14 burger to deliver more than a £6 burger and judge accordingly. If a place charges a high price and doesn’t deliver I will give an assessment worthy of what was produced.
6/10